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LiftComm supplied the emergency communication system for the two modernized elevators that opened this month at the MTA's 72 St station on the Upper West Side. The station is more than 100 years old and moves over 25,000 weekday riders across the 1, 2, and 3 lines.
Not the cab. Not the machine room. Not the mechanical or electrical equipment. The two-way voice and text intercom inside each cab that meets ASME A17.1-2019 Section 2.27.1.1.3 and lets a rider reach help the moment the doors close.
The LiftComm system installed in both new 72 St cabs is ASME A17.1-2019 compliant, with two-way voice and text, video acknowledgement, a 45-second auto-reroute when the first responder doesn't answer, and four-hour standby power. It is ADA compliant with visual acknowledgement for hearing-impaired riders. Call traffic stays on-premises inside MTA infrastructure.
On-premises hosting matters in transit. Cloud-hosted elevator phones route emergency traffic through outside vendor infrastructure, a non-starter for the kind of network security a transit agency has to maintain. LiftComm devices integrate directly into the MTA's own network and PBX. PoE-powered units in each cab provision automatically when they're plugged in.
The 72 St station serves more than 25,000 weekday riders across the 1, 2, and 3 lines. Two new elevators opened this month: one connecting the street to the downtown platform and one connecting the street to the uptown platform. The MTA delivered the project on budget. It is the 24th elevator replacement completed in 2026, the second-highest in a single year in MTA history.
The station has stood on Broadway since 1904. Modernizing its elevators means keeping access reliable at one of the busiest Upper West Side stops, where any outage means a long detour for riders who need the lift.
LiftComm's role at 72 St is the same as at every other MTA modernization: supply the emergency communication system inside each cab. Same hardware, same firmware, same maintenance workflow. That consistency is why LiftComm intercoms keep showing up at MTA elevator replacements across the Bronx, Brooklyn, Queens, and Manhattan.
Since 2020, LiftComm has supplied the emergency communication system for MTA elevator replacements and new accessibility installs across the Bronx, Brooklyn, Queens, and Manhattan. Every one of those cabs meets ASME A17.1-2019 and ASME A17.1-2022: two-way voice and text, video acknowledgement, 45-second auto-reroute, four-hour standby power, and ADA-compliant visual acknowledgement. The architecture LiftComm ships today is the compliant baseline for both editions of the code.
The 2025-2029 Capital Plan invests $7.1 billion in station accessibility, funding 60 additional ADA-accessible stations and 45 more subway elevator replacements. Every one of those elevators needs an emergency phone that meets current code. That is what LiftComm builds.
The 72 St station turned 120 last year. Two of its elevators just started their next 25.
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