Our Products Details
From Elevator Intercoms, POE over 2 wire, Cellular Gateways, Call Center Solutions, and more!
Enterprise-Grade Unified Communication Solution
Features
Supports up to 3000 users and up to 450 concurrent calls
Reliably receives calls from elevators and can be received when the call agents are unvailable , ensuring reliable communcation with the elevator passanger.
Zero configuration provisioning of SIP endpoints
Enables the app user to quickly call back elevators when a call has been disconnected, ensuring that communication is never lost.
Built-in conferencing & meeting platforms; support desktop, Wave app, and SIP endpints points
Displays four video feeds from 32 cameras, which automatically changes every 20 seconds, making it easier to monitor elevator traffic.
Wave App allows communication with all UCM users &solution
Keeps track of all incoming calls, missed calls and outgoing calls.
API available for third-party integrations, including CRM and PMS platforms
Contains the list of elevators in the station so that app user can easily locate elevators and coommunicate with them directly.
Automated NAT firewall traversal servie facilitates secure remote connections
Allows user to initiate calls to elevators.
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Three Gigabit auto-sensing RJ45 network ports with integrated PoE+ and support NAT router
Gives users the option to reject call when the call comes from an empty elevator.
Advanced security protection with secure boot, unique certificate and random default password to protect calls and accounts
Offers pre-set messages for app users to easily reply to elevator calls, saving time and improving communication.
Enhanced reliability with support for Hot Standby High-Availability (pending)
Offers pre-set messages for app users to easily reply to elevator calls, saving time and improving communication.
Supports Full-Band Opus voice codec and H.264/ H.263/ H.263+/H.265/VP8 video codec, jitter resilience up to 50% packet loss
Offers pre-set messages for app users to easily reply to elevator calls, saving time and improving communication.
Compatible with TDMS for cloud setup, management and monitoring
Offers pre-set messages for app users to easily reply to elevator calls, saving time and improving communication.
Based on the latest Asterisk* version 16 open source telephony operating system
Offers pre-set messages for app users to easily reply to elevator calls, saving time and improving communication.
Type : Analog Telephone FXS Ports
- 8 RJ11 Ports
- All ports have lifeline capability in case of power outage; number of ports can be expanded by peering with an FXS gateway
Type : PSTN Line FXO Ports
- 8 RJ11 Ports
- All ports have lifeline capability in case of power outage; number of ports can be expanded by peering with an FXO gateway
Type : Network Interfaces
- Three self-adaptive Gigabit ports (switched, routed or dual card mode) with PoE+
Type : NAT Router
- Yes (supports router mode and switch mode)
Type : Peripheral Ports
- 2USB 3.0, 1SD card interface
Type : LED Indicators
- Power 1/2, FXS, FXO, LAN, WAN, Heartbeat
Type : LCD Display
- 128x32 dot matrix graphic LCD with DOWN and OK buttons
Type : Reset Switch
- Yes, long press for factory reset and short press for reboot
Type : Voice-over-Packet Capabilities
- LEC with NLP Packetized Voice Protocol Unit, 128ms-tail-length carrier grade Line Echo Cancellation
- Dynamic Jitter Buffer
- Modem detection & auto-switch to G.711
- NetEQ, FEC 2.0, jitter resilience up to 50% audio packet loss
Type : Voice and Fax Codecs
- H.264, H.263, H.263+, H.265, VP8
Type : Video Codecs
- Video Codecs
Type : QoS
- Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Type : API
- Full API available for third-party platform and application integration
Type : Telephony Operating System
- Based on Asterisk version 16
Type : DTMF Methods
- In-band audio, RFC2833, and SIP INFO
Type : Provisioning Protocol & Plug-and-Play
- Mass provisioning using AES encrypted XML configuration file
- auto-discovery & auto-provisioning of IP endpoints via ZeroConfig (DHCP Option 66 multicast SIP SUBSCRIBE mDNS)
- eventlist between local and remote trunk
Type : Network Protocols
- SIP, TCP/UDP/IP, RTP/RTCP, IAX, ICMP, ARP, DNS, DDNS, DHCP, NTP, TFTP, SSH, HTTP/HTTPS, PPPoE, STUN, SRTP, TLS, LDAP, HDLC, HDLC-ETH, PPP, Frame Relay (pending), IPv6, OpenVPN®
Type : Disconnect Methods
- Busy/Congestion/Howl Tone, Polarity Reversal, Hook Flash Timing, Loop Current Disconnect
Type : Media Encryption
- SRTP, TLS, HTTPS, SSH, 802.1X
Type : Universal Power Supply
- 2x DC 12V Power Jack Input: 100~240VAC, 50/60Hz; Output: DC 12V, 2A
Type : Dimensions
- 485mm(L) x 187.2mm(W) x 46.2mm(H)
Type : Weight
- Unit Weight: 2550g
- Package Weight: 3320g
Type : Temperature & Humidity
- Operating: 32 - 113°F / 0 ~ 45°C, Humidity 10 - 90% (non-condensing)
- Storage: 14 - 140°F / -10 ~ 60°C, Humidity 10 - 90% (non-condensing)
Type : Mounting
- Rack mount & Desktop
Type : Multi-Language Support
- Web UI: English, Simplified Chinese, Traditional Chinese, Spanish, French, Portuguese, German, Russian, Italian, Polish, Czech, Turkish
- Customizable IVR/voice prompts: English, Chinese, British English, German, Spanish, Greek, French, Italian, Dutch, Polish, Portuguese, Russian, Swedish, Turkish, Hebrew, Arabic
- Customizable language pack to support any other languages
Type : Caller ID
- Bellcore/Telcordia, ETSI-FSK, ETSI-DTMF, SIN 227 – BT, NTT
Type : Polarity Reversal/Wink
- Yes, with enable/disable option upon call establishment and termination
Type : Call Center
- Multiple configurable call queues, automatic call distribution (ACD) based on agent skills/availability/work-load
- in-queue announcement
Type : Customizable Auto Attendant
- Up to 5 layers of IVR (Interactive Voice Response) in multiple languages
Type : Maximum Call Capacity
- Users: 3000
- Concurrent calls (G.711): 450
- Max concurrent SRTP calls (G.711): 300
Type : Maximum Attendees of Conference Bridges
- 10 Video Conference rooms and up to 80 parties with 1080p, assuming 4 video feeds + 1 screen sharing (H.264 & Opus)
- Voice Conference: Up to 300 parties (G.711)
Type : Call Features
- Call park, call forward, call transfer, call waiting, caller ID, call record, call history
- ringtone, IVR, music on hold, call routes, DID, DOD, DND, DISA
- ring group, ring simultaneously, time schedule, PIN groups, call queue, pickup group
- paging/intercom, voicemail, call wakeup, SCA, BLF, voicemail to email, fax to email
- speed dial, call back, dial by name, emergency call, call follow me
- blacklist/whitelist, voice conference, video conference, eventlist, feature codes
- busy camp-on/call completion, voice control, post-meeting reports
- virtual fax sending/receiving, email to fax
Type : Firmware Upgrade
- Supported by TEC Solutions Device Management System (DMS), a zero-touch provisioning and management system
- It provides a centralized interface to provision, manage, monitor and troubleshoot TEC SIP products
Type : Compliance
- FCC: Part 15 (CFR 47) Class B, Part 68
- CE: EN 55032, EN 55035, EN61000-3-2, EN61000-3-3, EN 62368.1, ES 203 021, ITU K.21
- IC: ICES-003, CS-03 Part I Issue 9
- RCM: AS/NZS CISPR32, AS/NZS 61000.3.2, AS/NZS 61000.3.3, AS/NZS 62368.1, AS/CA S002, AS/CA S003.1/.2
- TBR4, UL 60950 (power adapter)
Type : Elevator Code Compliance
- 2020 BCNYS and the 2019 ASME 17.1
Hardware
Type : CPU
- Intel Xeon D-1527
Type : Hardware encryption engine
- Yes (AES-NI)
Type : Hot swappable drive
- Yes
Type : Memory
- 32GB RAM
Type : External port
- 2 x USB 3.0 port
- 1 x expansion port
Type : Drive Type
- 4 x 16TB Seagate 16TB HDD Exos X16 7200 RPM 512e/4Kn SATA 6Gb/s 256MB Cache 3.5-Inch Enterprise Hard Drive (ST16000NM001G) (cache dedicated)
- Samsung 970 EVO Plus 1TB SSD (MZ-V7S1T0B/AM) (cache dedicated)
Type : Storage
- 4 x 16TB synology drive in RAID6 configuration
- 2 x 1TB RAID1 for read write-SSD CACHE
Type : Size (HxWxD)
- 44 x 430.5 x 483.6 mm
- 44 x 480 x 518.6 mm (with server ears)
Type : Weight
- 8.16 kg
Type : LAN
- Dual Port 10G SFP+ PCIe 3.0 Ethernet Adapter
Type : PCIe 3.0 slot
- 1 x 8-lane x8 slot
- 10GbE/25GbE network interface card support
Type : Wake on LAN/WAN
- Yes
Type : Scheduled power on/off
- Yes
Type : AC input power voltage
- 100V to 240V AC
Type : Power frequency
- 50/60Hz, single phase
Type : System fan
- 2 (40 x 40 x 28 mm)
Type : Operating temperature
- 5°C to 35°C (40°F to 95°F)
Type : Storage temperature
- -20°C to 60°C (-5°F to 140°F)
Type : Relative humidity
- 5% to 95% RH
