Read more about how Lift Communications helps serve our community
The Metropolitan Transportation Authority (MTA) recently announced the completion of modernized elevators in Queens and the Bronx, marking another milestone in the agency’s long-term commitment to full accessibility across New York City’s subway system. These new elevators connect riders of all abilities to the city’s transit network with reliability, speed, and safety.
As the MTA continues to expand ADA access, reliable communication technology inside every elevator becomes just as essential as the mechanical lift itself. That’s where LiftComm helps New York stay connected.
Every newly installed elevator must meet ASME A17.1 2019 / 2022, the national safety and accessibility code that governs elevator communication. It requires two-way voice and text contact, visual messaging for passengers with hearing or speech impairments, and resilient communication even during power or network interruptions.
LiftComm’s Elevator Audio-Visual phone system and its integrated communication platform provide the backbone for exactly that level of connectivity.
• Talk, text, and visual communication ensure that every passenger can call for help and see that assistance is on the way.
• Video monitoring and event logging allow transit personnel to respond instantly when elevators stop or alarms activate.
• On-premises hosting through the TEC-UCM1400 PBX keeps data secure within MTA’s infrastructure, never routed through third-party cloud servers.
Modern Reliability for Modern Infrastructure
Transit environments demand resilience. That’s why LiftComm systems combine Power-over-Ethernet, cellular redundancy, and dual-color LED help indicators to maintain uptime under any condition.
Each installation integrates directly with the MTA’s control and maintenance network, giving teams:
• Live visibility into elevator communication status across multiple stations.
• Remote diagnostics through the TDMS Management System, reducing response time.
• Future-ready scalability that supports thousands of endpoints under one secure server.
Safer Rides Through Cyber-Secure Communication
Cybersecurity is now a transportation priority. LiftComm protects every endpoint with TLS and SRTP encryption, Secure Boot & Data, and 802.1x authentication, meeting and exceeding the ASME 17.1-2022 emphasis on cyber protection.
By maintaining an on-premises architecture, the MTA retains complete ownership of its communication system and passenger data, ensuring compliance with internal IT and municipal security policies.
A Shared Mission: Accessibility and Trust
The MTA’s investment in elevator modernization reflects a broader goal: making every station accessible and safe for all riders. LiftComm’s role aligns perfectly with that mission, providing communication technology that’s inclusive, resilient, and verifiably code-compliant.
From Queensboro Plaza to the Bronx’s 149th Street–Grand Concourse, these projects demonstrate what happens when engineering meets empathy: reliable accessibility paired with uncompromising security.
Why LiftComm Leads
• ASME A17.1 2019 / 2022 compliant two-way talk-text-video communication
• On-premises, encrypted architecture for maximum data control
• Scalable to thousands of elevators across citywide systems
• Touchscreen displays capable of real-time status and visual alerts
• 24/7 monitoring through unified control software
Conclusion: Engineering Confidence in Every Ride
As the MTA opens more accessible elevators across New York, LiftComm’s technology ensures those lifts don’t just move passengers, they communicate, protect, and connect them.
For agencies planning similar modernization programs, LiftComm offers the proven path to meet today’s code and tomorrow’s expectations.
Schedule a system review today to see how LiftComm can modernize communication across your transportation network.
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