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Agent panel

Call Center Agent Panel
The agent panel is a centralized platform designed to empower call agents with streamlined communication and efficient call management. With dedicated sections for tasks like finding and connecting with callers, real-time messaging, virtual interactions through video feeds, and easy classification of complaints, the dashboard ensures a structured approach to call handling. Agents can effortlessly handle incoming calls, send messages during conversations, and access detailed call records. The system also facilitates profile management and secure logout, making it a user-friendly and effective tool for enhancing agent interactions and overall call management.

Features

Receiving Incoming Calls

Reliably receives calls from elevators and can be received when the call agents are unavailable, ensuring reliable communication with the elevator passenger.

Video Feed

Displays four video feeds from 32 cameras, which automatically changes every 20 seconds, making it easier to monitor elevator traffic.

Station Director

Contains the list of elevators in the station so that app user can easily locate elevators and communicate with them directly.

Reject Call from Empty Elevator

Gives users the option to reject call when the call comes from an empty elevator.

Speed Dial

Enables the app user to quickly call back elevators when a call has been disconnected, ensuring that communication is never lost.

Call History

Keeps track of all incoming calls, missed calls and outgoing calls.

Dial Elevator

Allow user to initiate calls to elevators.

Sent Preset Message

Offers pre-set messages for app users to easily reply to elevator calls, saving time and improving communication.

VNC Server

VNC (Virtual Network Computing) is a graphical desktop-sharing system that uses the Remote Frame Buffer protocol (RFB) to remotely control the phone system. It transmits the keyboard and mouse input from one computer to phone, relaying the graphical-screen updates over a network.

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